FAQ

I am in the office Monday through Friday 9-4 CST and closed on major holidays.

I am in Minnesota in the Central timezone (CST / UTC -6) which usually works perfect for just about everyone. There are some timezones that do prove to be tricky like Australia or China. Please contact me if you don't think our timezones are compatible to make sure we can connect.

Nope, I started as a web designer and then a Shopify expert, but the focus with Sellmaze is e-commerce consulting and Shopify site audits. I don't perform the changes I recommend such as web design services, theme design, marketing, SEO etc. What I will do is recommend vetted Shopify expert companies that I work with or I can help you find companies that can provide you with the best Shopify services possible. Letting me be involved in the selection of your team reduces the chances of getting scammed and in the end gets the best result.

With project management services, I will take charge of your team or the vetted team we recommend to create and complete all aspects of the scope and plan.

I have been a Shopify expert for over 11+ years and run a top Shopify agency that handles everything from start ups to fortune 500 companies. I also have a total of 14+ years of web development experience. I am very knowledgeable in SEO, site design UX and marketing. To learn more about me click here.

Site audits are a flat rate costs and consulting services will be flat rate, hourly or require a rolling retainer depending on the amount of time we work together.

Please inquire for more information. Ultimately having consulting will save you money in the long run.

For Shopify site audits I accept all major credit cards and PayPaI. For all other services I accept checks, Zelle, bank transfers, PayPal, Venmo, Veem and vintage automobiles :). If you want to pay with a credit card for services besides Shopify site audits it may incur an extra transaction fee (2-3%) if the amount is over a certain amount. Fees are so high these days for us professional entrepreneurs!

Consulting will be billed monthly or a one time service fee depending on how long you require my services. Ongoing consulting requires a rolling retainer.

Shopify site audits are paid in full when purchasing this service.

Project management services are usually 50% down and 25% at a key spot in the project and then final balance for services at the end.

We are flexible and in some instances, we can do customer payment terms.

To setup an intro call, please email me so I can give you access to my scheduling calendar to setup a meeting.

Yes! I'm proudly 100% USA based. I'm also in Minnesota, so that means I am freezing cold half the year.

Yes of course! I like to work with companies all over the USA, Canada and overseas (UK, England, etc). Most global timezones can work, but some like Australia or east of the UK can get difficult to make happen, but if you are willing to be a night owl overseas then I see no issues working together.

Most projects are paid in terms, but for ongoing consulting services a retainer is required. Please contact me for more information about different payment terms.

Yes and no. I do not require a contract to work together, but do have working terms that apply to all the services I provide. You can view these terms here if you want.

Yes, Shopify is the main focus of my services. However if you have a site on another platform and would like me to do an audit on it, I can certainly do that. Just email me to let me know the specifics to make sure it is a good fit.

I work with Shopify shops in almost every industry. Beauty, skin care, fashion & clothing, electronics, furniture, handcrafts, florists, jewelry, services, industrial, fitness and more!

I do not work with adult websites, websites that display mature/adult related content in any manner. I also do not work with sites that sell CBD products, vaping, lingerie and pharmaceuticals.

From start to finish the average time to complete an audit is about 7 business days. This timeframe includes research, all site audit aspects, our meeting walk-through video conference and creating the plan for you. Keep in mind this is a popular service so it may be a few days before I can start if I have a lot of audits going on.

Yes, I can assist by directing you to vetted companies that I work with and trust. This ensures that things are done and fixed correctly so no more time is wasted getting on your road to success.

Nice friendly folks and companies that are motivated, open to expert suggestions or criticism and have with a positive outlook in business overall!

No crabby people please! :)

Yes! That is something that irritates me a lot! On our video walk through conference I can run you through some common scams and point you in the right direction to avoid them in the future. There is a protocol to avoiding wasting time and losing money with fakers.

100%! I do not share any of the information gathered with anyone or 3rd parties.All data and information is also removed within 90 days from our local servers for your privacy. Any data that is stored online will be available for up to a year so you can have access to it.

If your current site is really on the outs and you plan a redesign then this service might not be the best match. Instead I would suggest using myShopify consulting services. At the same time, it may be helpful to know what is wrong with your current Shopify site so the same mistake are not repeated.

Of course! Please either put through your order or contact me prior so we can make arrangements.

Yes! To launch with all aspects of your Shopify site in order makes for the most accurate analytics on conversions. When things are not working, Shopify sites can spend years not seeing results and wasting a lot of time. Many times the simplest things are not seen by owners or even "qualified" developers. To launch with confidence is a better way to go.

I work with Shopify shops in almost every industry. Beauty, skin care, fashion & clothing, electronics, furniture, handcrafts, florists, jewelry, services, industrial, fitness and more!

I do not work with adult websites, websites that display mature/adult related content in any manner. I also do not work with sites that sell natural supplements, CBD products, vaping or e-cigs, lingerie, medical and pharmaceuticals.

Not at all actually. Design agencies or web design companies certainly can have a high level of knowledge, but that does not mean the result with be the best or that they are guiding you in the right direction. It’s best to have someone who can look out for you with experienced, operating knowledge that only comes for years of working on projects.

Yes! That is something that irritates me a lot! On our video walk through conference I can run you through some common scams and point you in the right direction to avoid it in the future. There is a protocol to avoiding wasting time and losing money with fakers.

Unfortunately there are a lot of “scams” in the web design industry. Getting scammed by a web design company is pretty common, but not all scammers are just "companies" that take your money. Some scams simply happen when are a client hires a web design company that’s clueless, they lowball the client, then hike up the cost and delays the project for 6-10 months. Scams can also be plain old bad advice, zero knowledge fakers, low quotes, high quotes, non-functioning sites or features, fake SEO retainers and of course creating very ugly websites!

I know a lot about the tactics these types of "companies” employ and have heard stories about them for over 14+ years. I know how to spot a scam because they all do it the same few ways :)

Of course! Please either put through your order or contact me prior so we can make arrangements.